The customer may have had hesitations about contacting you, worrying that you won’t understand their problem or dismiss their concerns. This phrase assures the customer that you empathize with their position and they made the right decision in reaching out to support. I completely understand where you’re coming from. “Thank you” is a simple customer service phrase that shows you appreciate the time and effort they put into getting in touch. The reality is, most customers won’t bother reporting an issue and the likely outcome is they just stop doing business with you. Thank you for bringing this matter to our attention.Īre there any two more magical words at all than “thank you”? When a customer reaches out to you for support, thank them for giving you a problem to solve. You never know – they might be getting in touch to give some positive feedback about an experience they received! 3. Don’t assume that the customer has a “problem”, but rather make the effort to find out what their issue is. One of the most common customer service phrases is to simply ask “How can I help you today?” Show willingness to come to their aid and reassure them that they made the right decision in seeking help. Using the customer’s name reassures them that you care about them and they are not just a number in the support queue. It’s common politeness to ask a customer their name when opening a support interaction, and important to use their name throughout the conversation so they feel that their support is personalized. Can I ask what your name is?Ī person’s name is the sweetest sound in any language. Here are some helpful customer service phrases to humanize your customer support conversations. The most requested improvement that customers want to see from businesses is “better human service”, at 40%. Language is the difference between a customer service team that is happy to assist the customer and one that seems like they’re just crunching through the queue and waiting for the time to go home. It’s important to choose the right type of language and so you can positively shape the customer’s experience with your business and make them glad that they contacted you. There’s a stark contrast between negative and positive language you can use when interacting with customers. Customers are highly sensitive to tone of voice and will judge you harshly for being an unhelpful or unfriendly service rep. When it comes to customer service, it’s not just what you say but the way that you say it. Words carry weight, and they shape the interactions you have with your customers – for better, or worse. These puzzles will usually require you to look around the rooms in front of you to figure out what you need to do to solve the experience.In the customer service world, words are just as important as actions. VR Puzzles EverywhereĪs you explore the game, you will encounter various challenges and puzzles that will keep you thinking without being too complicated. The character is controlled by using the joystick for movement.Īlthough it sounds a bit complicated, it actually makes for truly delightful gameplay and utilizes controls that most users will immediately be able to understand and get behind, with any risk of motion sickness. Some puzzle scenes will do this automatically for you. Although you technically play this game in a 3rd person view, you can really zoom in and get a first-person perspective. There are also various root systems located on the edge of the rooms that allow you to grab onto them and turn yourself, or pull you in and out of things. You will see various rooms and scenes in front of you, and kind of like looking into a doll house, you can watch how things play out and interact with the items in them. From the moment you put on the headset, you are immediately transported into the game’s stunning and surreal environment.ĭown the Rabbit hole’s controls are kind of unique. Down the Rabbit Hole is a magical and immersive VR game that transports players into the mysterious and fantastical world of Wonderland.
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